Last updated: 1 January 2027
Contents
- Introduction
- Information we collect
- How we use your information
- Marketing updates
- Your rights
- Contact us
1. Introduction
Your privacy matters to SAJ. This policy explains what personal information we collect when you visit or buy from our store, how we use it, who can see it, and what choices you have.
This policy does not cover other websites we link to. SAJ is not responsible for any information you give to third parties through those sites, so please read their privacy policies before sharing your details. By using our website, you accept this Privacy Policy and our Terms of Use.
2. Information we collect
We may collect and use the following personal information:
- Account and order details: your name, title, address, email address and phone number, when you sign up or place an order.
- Transaction details: your purchases, orders and questions.
- Our conversations with you: by phone, messaging apps, live chat, social media, email or any other channel.
- Browsing activity: the pages you visit, what you search for, the links you click, and how your device interacts with our store.
- Device information: collected automatically, including your IP address, device type, browser type, operating system, unique device identifiers, approximate location (such as country or city) and other technical details.
Cookies. We also use non-personal data, including third-party cookies, to gather statistics that improve and simplify your visit. We use both session cookies, which expire when you close your browser, and permanent cookies, which stay on your device for up to 24 months. You can delete cookies at any time in your browser settings.
3. How we use your information
We collect and use your information only for the purposes below, and not for any unrelated or incompatible purpose:
- To create and manage your account (for example, your name and email address).
- To process and deliver your orders (for example, your name, address and payment details).
- To send you delivery updates by text message (your mobile number).
- To send you marketing such as newsletters, offers and catalogues (your email address, name, wish lists and postal address).
- To prevent fraud, which may include sharing your data with fraud-prevention agencies.
- To understand your shopping preferences so that we can show you relevant offers (for example, your name and buying habits).
- To confirm that you are old enough to shop online.
How long we keep it. We keep your data only as long as needed to provide our services or as the law requires. After that, it is deleted. We cannot delete data we are legally required to keep, such as accounting records, or data we have a lawful reason to hold, such as an ongoing contract with you.
Non-personal data. We may use non-personal data as described above and as the law permits, including combining it with personal data.
We never sell your details to third-party marketing companies.
4. Marketing updates
If you subscribe to our emails, we may write to you to confirm your request, send payment notices, tell you about changes to our products and services, and share any notices the law requires. These messages are mainly informational, and you generally can't opt out of them.
You can opt out of all other messages, such as emails about new products and offers. You can do this by:
- ticking or unticking the marketing box wherever we collect your details;
- clicking "unsubscribe" in any email;
- contacting us at wecare@SAJRetail.com or +92 (0)42 323-882-45.
We process unsubscribe requests as quickly as possible. You may receive a few more messages until it takes effect.
Text messages and calls. If you give us your mobile number, you agree to receive text messages and calls from us or on our behalf at that number. Agreeing to this is not a condition of purchase, and message and data rates may apply. You can stop these messages at any time by calling us, messaging us on WhatsApp, or emailing us.
Customer care
- Phone: +92 (0)42 323-882-45 and +92 (0)42 111-738-245
- Email: wecare@SAJRetail.com
- WhatsApp: [number]
- Hours: [days and times]
5. Your rights
You can ask us for a copy of the personal information we hold about you. If it is incorrect, incomplete or no longer relevant, you can ask us to correct or delete it.
To make a request, email wecare@SAJRetail.com. To speak to a customer care representative, call +92 (0)42 111-738-245.